Refund policy

If the product purchased on the website is defective or damaged, the customer may request its return or exchange through SAC. As they are perishable products, the customer will have 3 (three) hours, counting from the time of receipt of the product, to inform the existence of the defect and request an exchange or return.


To exercise their legal right to exchange, the customer must contact SAC to request cancellation of the purchase. It is important that the customer informs this contact of the order number, the product, the complaint, in addition to confirming their details and sending a photo of the product with the defect or damage.


FLORES will request the product to be collected by the florist that made the delivery. Upon receiving the product, the florist will check that it is in adequate condition, that is, that the product has no signs of consumption or use, is not damaged and is in its original packaging. If the product is not in adequate condition, as described above, FLORES will notify the customer to inform that the right to exchange cannot be exercised, and the customer must remove the product in question or bear the shipping costs for new delivery. of product.

If the product is not in adequate condition, FLORES will notify the customer, stating that it has accepted the returned product and will send a new product without defects or damages. If it is in the customer's interest, FLORES will provide a full refund of the amounts paid by the customer when purchasing the product, including price and shipping costs. If regret occurs in relation to just one of the items purchased or some products included in an order, the refund of shipping costs will be proportional, if it was charged proportionally.


The return of payments made by credit card will be made through refund, to be requested by FLORES from the administrator of the card used within a maximum period of 7 (seven) days after acceptance and validation of the conditions of the returned product. . . The deadline for making the refund is the sole responsibility of the card administrator and will be carried out in accordance with the rules and conditions of that company. And the return of other forms of payment will be via bank transfer to the customer's account.