Refund policy

Refund & Returns Policy

At Flor & Studio, our flowers and floral designs are prepared to order using fresh, perishable products.

Because fresh flowers, plants, food products and certain personalised items are perishable or made specifically for the customer, they cannot normally be returned simply because the customer changes their mind.

This does not affect your statutory rights under Irish consumer law where an item is faulty, damaged, not as described or otherwise does not meet the agreed standard.

Cancellations

If you need to cancel or amend an order, please contact us as soon as possible.

Where an order has not yet been prepared, purchased specifically for the order or dispatched, we will do our best to accommodate the request.

Once flowers or personalised products have been prepared, or an order has been dispatched for delivery, cancellation may no longer be possible.

Damaged, Incorrect or Unsatisfactory Orders

If your order arrives damaged, significantly different from what was ordered, or there is another issue with the product, please contact us as soon as possible after delivery.

Please provide:

Your order number
The recipient's name
A brief description of the issue
Clear photographs of the flowers or product received, where possible

This allows us to assess the situation promptly.

Depending on the circumstances, we may offer a replacement, an appropriate remedy or a refund in accordance with applicable Irish consumer law.

Freshness Guarantee

We take great care to ensure that our flowers are fresh and prepared to a high standard before delivery.

Where flowers have been cared for according to the care instructions provided, we aim for them to remain fresh for approximately 5 days after delivery.

As flowers are natural products, lifespan can vary depending on variety, season, temperature, environment and care.

Flower Substitutions

Flowers are seasonal and availability can change from day to day.

Where a specific flower, shade or variety is unavailable, Flor & Studio may substitute it with another flower of similar style, quality and value while preserving the overall look and colour palette of the arrangement as closely as possible.

Major substitutions that significantly change the overall design will be avoided where reasonably possible.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because the address, Eircode, recipient name or contact details provided are incorrect or incomplete, additional delivery charges may apply for a second delivery attempt.

Refunds may not be available where delivery failure results from incorrect information supplied by the customer.

Recipient Not Available

Where the recipient is unavailable, the driver may attempt to contact the recipient or purchaser and, where appropriate, leave the order with reception, a neighbour or in a safe location.

If redelivery is required, an additional delivery charge may apply.

Non-Perishable Products

For non-perishable products that are not personalised or made to order, statutory cancellation and return rights may apply in accordance with Irish consumer law.

Any such rights are separate from the rules applying to fresh flowers and other perishable products.

Refund Processing

Where a refund is agreed, it will normally be returned using the original payment method.

Processing times may vary depending on the payment provider or bank.

Contact Us

If you have any questions or concerns about an order, please contact Flor & Studio:

Phone: +353 83 205 7350
Email: customersupport@florstudio.ie
Website: florstudio.ie

Refund & Returns Policy

At Flor & Studio, our flowers and floral designs are prepared to order using fresh, perishable products.

This does not affect your statutory rights under Irish consumer law where an item is faulty, damaged, not as described or otherwise does not meet the agreed standard.

Cancellations

If you need to cancel or amend an order, please contact us as soon as possible.

Where an order has not yet been prepared, purchased specifically for the order or dispatched, we will do our best to accommodate the request.

Once flowers or personalised products have been prepared, or an order has been dispatched for delivery, cancellation may no longer be possible.

Damaged, Incorrect or Unsatisfactory Orders

If your order arrives damaged, significantly different from what was ordered, or there is another issue with the product, please contact us as soon as possible after delivery.

Please provide:

Your order number
The recipient's name
A brief description of the issue
Clear photographs of the flowers or product received, where possible

This allows us to assess the situation promptly.

Depending on the circumstances, we may offer a replacement, an appropriate remedy or a refund in accordance with applicable Irish consumer law.

Freshness Guarantee

We take great care to ensure that our flowers are fresh and prepared to a high standard before delivery.

Where flowers have been cared for according to the care instructions provided, we aim for them to remain fresh for approximately 5 days after delivery.

As flowers are natural products, lifespan can vary depending on variety, season, temperature, environment and care.

Flower Substitutions

Flowers are seasonal and availability can change from day to day.

Major substitutions that significantly change the overall design will be avoided where reasonably possible.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Refunds may not be available where delivery failure results from incorrect information supplied by the customer.

Recipient Not Available

Where the recipient is unavailable, the driver may attempt to contact the recipient or purchaser and, where appropriate, leave the order with reception, a neighbour or in a safe location.

If redelivery is required, an additional delivery charge may apply.

Non-Perishable Products

For non-perishable products that are not personalised or made to order, statutory cancellation and return rights may apply in accordance with Irish consumer law.

Any such rights are separate from the rules applying to fresh flowers and other perishable products.

Refund Processing

Where a refund is agreed, it will normally be returned using the original payment method.

Processing times may vary depending on the payment provider or bank.

Contact Us

If you have any questions or concerns about an order, please contact Flor & Studio:

Phone: +353 83 205 7350
Email: customersupport@florstudio.ie
Website: florstudio.ie

Refund & Returns Policy

At Flor & Studio, our flowers and floral designs are prepared to order using fresh, perishable products.

This does not affect your statutory rights under Irish consumer law where an item is faulty, damaged, not as described or otherwise does not meet the agreed standard.

Cancellations

If you need to cancel or amend an order, please contact us as soon as possible.

Where an order has not yet been prepared, purchased specifically for the order or dispatched, we will do our best to accommodate the request.

Once flowers or personalised products have been prepared, or an order has been dispatched for delivery, cancellation may no longer be possible.

Damaged, Incorrect or Unsatisfactory Orders

If your order arrives damaged, significantly different from what was ordered, or there is another issue with the product, please contact us as soon as possible after delivery.

Please provide:

Your order number
The recipient's name
A brief description of the issue
Clear photographs of the flowers or product received, where possible

This allows us to assess the situation promptly.

Depending on the circumstances, we may offer a replacement, an appropriate remedy or a refund in accordance with applicable Irish consumer law.

Freshness Guarantee

We take great care to ensure that our flowers are fresh and prepared to a high standard before delivery.

Where flowers have been cared for according to the care instructions provided, we aim for them to remain fresh for approximately 5 days after delivery.

As flowers are natural products, lifespan can vary depending on variety, season, temperature, environment and care.

Flower Substitutions

Flowers are seasonal and availability can change from day to day.

Major substitutions that significantly change the overall design will be avoided where reasonably possible.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Refunds may not be available where delivery failure results from incorrect information supplied by the customer.

Recipient Not Available

Where the recipient is unavailable, the driver may attempt to contact the recipient or purchaser and, where appropriate, leave the order with reception, a neighbour or in a safe location.

If redelivery is required, an additional delivery charge may apply.

Non-Perishable Products

For non-perishable products that are not personalised or made to order, statutory cancellation and return rights may apply in accordance with Irish consumer law.

Any such rights are separate from the rules applying to fresh flowers and other perishable products.

Refund Processing

Where a refund is agreed, it will normally be returned using the original payment method.

Processing times may vary depending on the payment provider or bank.

Contact Us

If you have any questions or concerns about an order, please contact Flor & Studio:

Phone: +353 83 205 7350
Email: customersupport@florstudio.ie
Website: florstudio.ie